Top 10 Best Auto Insurance Companies

Top 10 Best Auto Insurance Companies

Insure.com’s 2014 survey covered 3,835 current customers of 15 large insurers in auto, home and health insurance, and 14 in life insurance. Survey ratings are based on five dimensions:

• Customer service
• Claims satisfaction
• Value for price paid
• Percent who plan to renew
• Percent who would recommend the company

Methodology

Insure.com led surveys of 3,835 insurance customers nationwide in February and March 2014 to collect 9,586 company reviews. Only current customers of the insurers on our lists were surveyed. The survey was not open to the general public on the Insure.com website. We collected reviews for auto, home, health and life insurance carriers. Consumers answered questions about their levels of satisfaction with their insurers, and each answer was assigned a point value. Points were then averaged and totaled for each company.

Here is the list of top 10 best insurance companies, sorted by ranking:

1. USAA
Overall score: 93.9
Claims processing: 4.5 stars
Customers who recommend: 83%

2. State Farm
Overall score: 92.7
Claims processing: 4.5 stars
Customers who recommend: 81%

3. Farmers
Overall score: 91.5
Claims processing: 4.5 stars
Customers who recommend: 74%

4. GEICO
Overall score: 91.1
Claims processing: 4.5 stars
Customers who recommend: 75%

5. Auto Club of Southern California
Overall score: 90.5
Claims processing: 4.5 stars
Customers who recommend: 81%

6. Nationwide
Overall score: 90.5
Claims processing: 4.5 stars
Customers who recommend: 76%

7. Liberty Mutual
Overall score: 90.2
Claims processing: 4 stars
Customers who recommend: 74%

8. Allstate
Overall score: 90
Claims processing: 4 stars
Customers who recommend: 78%

9. American Family
Overall score: 89.5
Claims processing: 4 stars
Customers who recommend: 76%

10. The Hartford
Overall score: 89
Claims processing: 4 stars
Customers who recommend: 76%
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