Insure.com’s 2014 survey covered 3,835 current customers of 15 large insurers in auto, home and health insurance, and 14 in life insurance. Survey ratings are based on five dimensions:
• Customer service
• Claims satisfaction
• Value for price paid
• Percent who plan to renew
• Percent who would recommend the company
Methodology
Insure.com led surveys of 3,835 insurance customers nationwide in February
and March 2014 to collect 9,586 company reviews. Only current customers
of the insurers on our lists were surveyed. The survey was not open to
the general public on the Insure.com website. We collected reviews for
auto, home, health and life insurance carriers. Consumers answered
questions about their levels of satisfaction with their insurers, and
each answer was assigned a point value. Points were then averaged and
totaled for each company.
Here is the list of top 10 best insurance companies, sorted by ranking:
1. USAA
Overall score: 93.9
Claims processing: 4.5 stars
Customers who recommend: 83%
2. State Farm
Overall score: 92.7
Claims processing: 4.5 stars
Customers who recommend: 81%
3. Farmers
Overall score: 91.5
Claims processing: 4.5 stars
Customers who recommend: 74%
4. GEICO
Overall score: 91.1
Claims processing: 4.5 stars
Customers who recommend: 75%
5. Auto Club of Southern California
Overall score: 90.5
Claims processing: 4.5 stars
Customers who recommend: 81%
6. Nationwide
Overall score: 90.5
Claims processing: 4.5 stars
Customers who recommend: 76%
7. Liberty Mutual
Overall score: 90.2
Claims processing: 4 stars
Customers who recommend: 74%
8. Allstate
Overall score: 90
Claims processing: 4 stars
Customers who recommend: 78%
9. American Family
Overall score: 89.5
Claims processing: 4 stars
Customers who recommend: 76%
10. The Hartford
Overall score: 89
Claims processing: 4 stars
Customers who recommend: 76%